delivery information

Boo Furniture Sdn Bhd (“we” and “us”) is the operator of (https://boofurniture.com.my/) (“Website”). By placing an order through this Website you will be agreeing to the terms below. These are provided to ensure both parties are aware of and agree upon this arrangement to mutually protect and set expectations on our service.

1. General

Subject to stock availability. We try to maintain accurate stock counts on our website but from time-to-time there may be a stock discrepancy and we will not be able to fulfill all your items at time of purchase. In this instance, we will fulfill the available products to you, and contact you about whether you would prefer to await restocking of the backordered item or if you would prefer for us to process a refund.

2. Shipping Costs

Delivery to Shipping Cost
Johor Bahru – Kulai Free of Charge
Johor (out of JB & Kulai) & Melaka RM250
Negeri Sembilan RM280
Selangor – Kuala Lumpur RM350
Perak RM380
Penang RM600
Singapore RM300 + SG GST 7% ( in RM )

Delivery lead time

  • For in stock item take 2 – 3 weeks.
  • For pre order item take 8 – 12 weeks.
  • For custom made item take 8 – 12 weeks after confirm order.

We will contact you 3 – 7 working days prior to actual delivery date to schedule a delivery appointment.

3. Returns

3.1 Return Due To Change Of Mind

Boo Furniture Sdn Bhd will happily accept returns due to change of mind as long as a request to return is received by us within delivery day of receipt of item and are returned to us in original packaging, unused and in resellable condition.

Return shipping will be paid at the customers expense.

Once returns are received and accepted, refunds will be processed. Refund amount will be final after deduct 2-5% admit fees. We will notify you once this has been completed through email.

Note: MADE TO ORDER / CUSTOM MADE item(s) order is only cancellable within 3 days from the purchase date. After that, the item(s) is non-cancellable and non-refundable.

Boo Furniture Sdn Bhd will refund the value of the goods returned but will NOT refund the value of any shipping paid.

3.2 Return Due To Damage Of Items

Our customer service will follow up for replacement unit or refund.

3.3 Warranty

Boo Furniture Sdn Bhd will happily honor any valid warranty claims, provided a claim is submitted within 1 year of receipt of items.

Upon warranty claim, you can expect Boo Furniture Sdn Bhd to process your warranty claim within 10 working days.

Once warranty claim is confirmed, customer service contact you for discussion.

4. Delivery Terms

4.1 Transit Time in Johor Bahru areas

Our customer servise will contact you for delivery dates

4.2 Transit time Internationally

Our customer servise will contact you for delivery dates

4.3 Dispatch Time

Orders are usually dispatched within 7-14 business days of payment of order, depends on the process time

Our warehouse operates on Monday – Friday during standard business hours, except on national holidays at which time the warehouse will be closed. In these instances, we take steps to ensure shipment delays will be kept to a minimum.

4.4 Change Of Delivery Address

For change of delivery address requests, we are able to change the address at any time before the order has been dispatched.

4.5 P.O. Box Shipping

Boo Funiture Sdn Bhd a will ship to P.O. box addresses using postal services only. For special locations kindly contact us.

4.6 Items Out Of Stock

If an item is out of stock, we will wait for the item to be available before dispatching your order. Existing items in the order will be reserved while we await this item.

4.7 Delivery Time Exceeded

If delivery time has exceeded the forecasted time, please contact us so that we can conduct an investigation.

5. Tracking Notifications

Upon dispatch, customers will receive a tracking link from which they will be able to follow the progress of their shipment based on the latest updates made available by the shipping provider. Other delivery method will be updated by customer service.

6. Parcels Damaged In Transit

If you find a parcel is damaged in-transit, if possible, please reject the parcel from the courier and get in touch with our customer service. If the parcel has been delivered without you being present, please contact customer service with next steps.

7. Duties & Taxes

7.1 Sales Tax

Sales tax has already been applied to the price of the goods as displayed on the website

7.2 Import Duties & Taxes

Import duties and taxes for international shipments may be liable to be paid upon arrival in destination country. This varies by country, and Boo Furniture Sdn bhd encourage you to be aware of these potential costs before placing an order with us.

If you refuse to to pay duties and taxes upon arrival at your destination country, the goods will be returned to Boo Furniture Sdn bhd at the customers expense, and the customer will receive a refund for the value of goods paid, minus the cost of the return shipping. The cost of the initial shipping will not be refunded.

8. Cancellations

If you change your mind before you have received your order, we are able to accept cancellations at any time before the order has been dispatched. If an order has already been dispatched, please refer to our refund policy.

9. Process for parcel damaged in-transit

We will process a refund or replacement as soon as the courier has completed their investigation into the claim.

9.1 Process for parcel lost in-transit

We will process a refund or replacement as soon as the courier has conducted an investigation and deemed the parcel lost.

10. Customer service

For all customer service enquiries, please email us at [email protected] / Whatsapp us at 012 – 9977121

7-DAYS SATISFACTION GUARANTEE

Last updated: January 15, 2021.

Thank you for shopping at BooFurniture.

If, for any reason, you are not completely satisfied with a purchase We invite You to review our policy on refunds and returns. This Return and Refund Policy has been created with the help of the Return and Refund Policy.

The following terms are applicable for any products that You purchased with Us.

 

Can I Cancel / Change An Order If I Change My Mind?

Before Delivery

  • If you have a change of heart, you can cancel at any time within 14 days from your purchase date and before your item is dispatched. Simply contact us and we’ll cancel your order and give you a refund.
  • Unless otherwise specified for particular products, such as CUSTOMISE ITEMS, any order(s) cancellation by customer(s) within 14 days from the purchase date and 5 days prior to the delivery date, we shall deduct an administrative fee of 2% from the order amount. The balance after deduction of the administrative fee will be refunded to the customer.
  • Order(s) that are more than 14 days from the purchase date is not entitled for cancellation and non-refundable. However, you may still CHANGE your item(s) selection working 5 days prior to the delivery date. The item(s) you are changing must be the same or not less than your original item amount. If the new item(s) costs more, we will be charged the difference while setting up the exchange.
  • Note: MADE TO ORDER / CUSTOM MADE item(s) order is only cancellable within 3 working days from the purchase date. After that, the item(s) is non-cancellable and non-refundable.

After Delivery

  • If you decide your piece isn’t quite right to your space, no worries, we do provide our 7-DAY SATISFACTION GUARANTEE*. You have up to 14 days from the date of delivery to exchange/return your item(s).

 

 

What If I Don’t Like The Product I Ordered When It Arrives?

7-DAY SATISFACTION GUARANTEE*

  • We want your space to feel perfect. That’s why we offer a 7-day satisfaction guarantee policy on all BOO orders*. You can initiate an exchange/return up to 7 days from the date of delivery.

FREE EXCHANGES

  • You can exchange any furniture product in your order up to 14 days after delivery for any reason, free of charge, ONCE per original order.
  • If you decide to exchange that item again (i.e. more than once), collection and delivery fees (fees incurred will depend on item(s) exchanged) will apply for the exchange.
  • All exchanges must be ensured that item(s) is in unused/as-new condition with the original BOO packaging. If you do not have the original packaging on hand, you will be charged an MYR100 repackaging fee per item.
  • The item(s) you are exchanging must be the same or not less than your original item amount. If the new item costs more, we will be charged the difference while setting up the exchange.
  • Our team will work with you to coordinate a day and time that works to simultaneously drop off your new item and pick up your exchange.
  • Note: not entitled for MADE TO ORDER / CUSTOM MADE item(s) / Home Decor & Accessories.

RETURNS & REFUNDS

  • If you decide your piece isn’t quite right, you have up to 7 days from the date of delivery to return your item(s).
  • You can return your ruma furniture product for any reason — even if you just change your mind. To ensure a successful return, please make sure that your piece is in as-new condition, and that you have the original packaging. All returns will incur a return collection fee (refer below) and an administrative fee of 2% from the item(s) amount.
  • Returns must be made in the original packaging. If you no longer have the original packaging, there is an additional MYR100 per item repackaging fee.
  • Once the item is back at our warehouse it will be inspected by our team. Provided it is in as-new condition we will issue a refund less administrative fees, repackaging fees (if applicable), and collection fees.
  • Note: not entitled for MADE TO ORDER / CUSTOM MADE item(s) /Home Decor & Accessories.

*7-DAY SATISFACTION GUARANTEE is not applicable for order(s) delivery to East Malaysia & Singapore.

*7-DAY SATISFACTION GUARANTEE is not applicable for order(s) that has been purchased and stocked in BOO warehouse for more than 3 months from the purchase date.

 

What If The Item Is Defective When It Arrives Or You Are Sent The Wrong Item?

Our quality team checks your item(s) to make sure it is up to our standards before we dispatch it to you, so defects are rare. It’s also very important that you inspect your product upon delivery, as we will ask you to sign a Packing List confirming that your products appeared to be in good condition when you received it.

  • If you’re not happy with the goods when you inspect them, or if we’ve sent you the wrong item, please let our delivery partner know on the spot, or contact our delivery team.
  • If you only realize any defect after the delivery, just contact our delivery team within 7 days from the delivery date, ideally sending us a couple of photos of the damage or other issues with the product.
  • Our team will assist further for a 1-to-1 exchange, repair, or any other solutions.

 

What Do We Charge To Collect Items?

  • If you need to return an item because it is faulty or as a result of something we have done wrong, we will not charge you for the return/exchange collection fee*.
  • If, however, you simply change your mind and wish to cancel the order after delivery, or exchange item(s) more than one time, you will need to pay the return/exchange collection fee.

Return / Exchange Collection Fee

Delivery to Shipping Cost
Johor Bahru – Kulai Free of Charge
Johor (out of JB & Kulai) & Melaka RM250
Negeri Sembilan RM280
Selangor – Kuala Lumpur RM350
Perak RM380
Penang RM600
Singapore RM300 + SG GST 7% ( in RM )

Delivery lead time

  • For in stock item take 2 – 3 weeks.
  • For pre order item take 8 – 12 weeks.
  • For custom made item take 8 – 12 weeks after confirm order.
  • We will contact you 3 – 7 working days prior to actual delivery date to schedule a delivery appointment.

Others

  • The collection/exchange date is subjected to BOO truck’s schedule.
  • For the OUTSTATION zone, the collection/exchange date is subjected to BOO MONTHLY truck’s schedule.
  • The repackaging fee applies if you no longer have the original packaging for the return/exchange.
  • Kindly contact our delivery team or email to [email protected] / whatsapp us at 012 – 9977121 for further details.
  • *Applicable to the item(s) opt for delivery during purchase order only.
  • *For self-collection item(s), customers are advised to check the condition of the item(s) upon collection. Customers need to contact the store and bring the item(s) back to the collection location for return/exchange if any manufacturing defect.